Frequently Asked Questions

Add a piece to your bag and check out. You'll need an account so you can track the order afterwards.

Contact us as soon as possible. If the order hasn't shipped, we'll happily amend or cancel it.

Both. Every listing states its condition — New, Like New, Excellent, Very Good or Good.

Yes — message us and we'll send additional photos or measurements.

We are an independent retailer and are not affiliated with the fashion houses we carry. Each piece is inspected and described honestly; tell us if you'd like us to add a formal authentication step and we'll update this page.

Standard delivery is 3-5 business days, express is 1-2. Every order ships tracked.

Delivery is complimentary on orders over $200.

Yes, within 14 days of delivery in original, unworn condition with all packaging.

Refunds are returned to the original payment method within 5 business days of us receiving the piece.

Payment is arranged directly with our team today. Card, Apple Pay, Google Pay and PayPal can be switched on whenever you're ready.

Keep leather dry and away from direct sunlight, store bags in their dust bag, and remove jewellery before swimming or applying fragrance.

Use the contact form, WhatsApp or Instagram — we usually reply within one business day.